COVID-19 Internet Support Packages

To help internet providers to support customers affected by the COVID-19 pandemic, nbn announced last Friday that it is establishing a $150 million financial relief and assistance fund. The relief fund aims to help internet providers to:

  • connect low-income households with home schooling needs
  • support emergency and essential services
  • assist small and medium-sized businesses and residential customers facing financial hardship


To help unconnected low-income families with school children get connected, nbn will waive its $37 monthly wholesale charge for internet providers for many services on the 25/5 Mbps speed tier between April and September.  This is intended to enable internet providers to create more affordable offers to connect these families as Term Two of school starts across the nation.


Individual retail service providers will tailor a variety of offers to parents and families off the back of this nbn package.  Superloop, a CSA event and resource sponsor, has releaseed an “Online Learning Plan” charging $0 a month until 30 September and providing a 25/5 unlimited connection.  To be eligible for our Online Learning Plan, you must:

  • have a member of the household receiving the JobSeeker Payment or Family Tax Benefit Part 1 or Part B;
  • have a school-age child living at your address;
  • be at an address covered by the NBN network; and
  • not currently be connected to the NBN network at your address.

To apply for the Superloop plan, parents simply complete the signup form entering the promo code “COVID19” on signup. The 25/5 unlimited service (typical evening speed 22/2Mbps) will remain at $0.00 a month until 30 September 2020. From 1 October 2020, the plan fee will return to $64.95 a month unless you cancel. You may cancel at any time, and no minimum term contracts apply. Offer applies to the first 5000 applicants.

Other service providers will release  their invidivual offers as well.