If you have been advised that an account has been created for you, however, you are unable to find your “welcome email”, please follow the steps below:
click the link “Forgot Password? Request New Password.” below the “Log In” button
enter your email address in the “Username or email address” box (your username is your email address) If you have several addresses, you may need to contact the person who asked for you to be registered to find out which address they requested access for
click the “Get New Password” button
check your email (including the Junk/Spam folder) and follow the directions in that email
Password Reset Visual Guide
A downloadable “Visual Guide” for resetting your password is available below.